Refund policy

At Juvielle, we want you to feel confident about your purchase. If you have an issue with your order, please contact us by email at juviellebeauty@gmail.com. We aim to respond within 24–48 hours.

 

30-Day Returns

We accept return requests for eligible, regular-priced items within 30 days of delivery.

Items must be unused, in their original condition, and returned with their original packaging and included accessories. Please provide your order number or proof of purchase when requesting a return.

Contact us before sending anything back. Once your return is approved, we’ll provide the return address, instructions, and any applicable return-shipping information.

 

Sale Items

Items purchased on sale are final sale and are not eligible for change-of-mind returns or exchanges.

This restriction does not apply to damaged, defective, or incorrectly supplied items, or where a return or refund is required by applicable law.

  

Damaged, Defective, or Incorrect Items

If your item arrives broken, defective, or incorrect, please email us as soon as you discover the issue. Include your order number, a description of the problem, and photos or a short video where possible.

Once the issue is confirmed, we’ll arrange a replacement at no cost to you, including replacement shipping. If we require the faulty or incorrect item to be returned, we’ll cover that return shipping.

If a replacement is unavailable, we’ll discuss an appropriate alternative, including a refund. This process does not limit any other remedies available under applicable law.

 

Refunds

Once we receive and inspect your approved return, we’ll email you to confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 10–15 business days after the refund is issued for the funds to appear in your account. The exact timing depends on your bank or payment provider.

Any shorter refund deadline required by applicable law will take priority.

If the funds have not appeared after this period, check with your bank or payment provider, then contact us for assistance.

  

Questions or Assistance

For return requests, defective items, or questions about a refund, email us through the contact details listed on our Contact page.

Please include your order number so we can help you as quickly as possible.

Nothing in this policy excludes or limits your rights under applicable consumer protection laws.