Shipping policy

Free Standard Shipping

We offer free standard shipping on all orders. There is no additional shipping charge at checkout.

 

Order Processing

Please allow approximately 3–5 business days for us to prepare and dispatch your order. Saturdays, Sundays, and public holidays are not included.

Processing time is separate from shipping time.

 

Estimated Delivery

Once dispatched, orders typically arrive within 7–14 calendar days.

Delivery times are estimates. Carrier delays, customs processing, holidays, or unexpected circumstances may affect arrival times.

   

Shipping Confirmation

You’ll receive a confirmation email once your order has shipped. If tracking is available, the email will include the tracking details.

  

Order Cancellations

To cancel an order, email us within three business days of placing it. Include your order number and clearly state that you wish to cancel.

Cancellation requests received within this window will be eligible for cancellation and a full refund. Please keep our confirmation email for your records.

After three business days, your order enters the fulfillment process and can no longer be canceled through our standard cancellation process. Once it arrives, you may request a return under our Return & Refund Policy. Sale items remain final sale for change-of-mind returns.

Please contact us for return instructions rather than refusing delivery or sending the package back without approval.

These conditions do not limit cancellation or refund rights provided by applicable law.

    

Delayed Deliveries

If your order has not arrived within 20 calendar days after dispatch, email us with your order number.

We’ll investigate the delay and provide a 20% discount code for a future order as a thank-you for your patience. This offer does not replace any refund, cancellation, or other remedy available under applicable law.

   

Delivery Address Changes

Check your shipping address carefully before placing your order. If you notice an error, contact us immediately.

We’ll do our best to update the address, but changes may not be possible once fulfillment or shipping is underway.

     

Missing or Damaged Packages

If your package arrives damaged, appears lost, or is marked delivered but cannot be located, please contact us. We’ll investigate and help arrange an appropriate resolution.

Damaged or defective products are handled under our Return & Refund Policy.

    

Refund Timing

Approved refunds are issued to the original payment method. Please allow approximately 10–15 business days after the refund is issued for it to appear in your account, depending on your bank or payment provider. Any shorter deadline required by law takes priority.

      

Contact Us

For cancellations, delivery questions, or assistance with your order, email us using the contact details on our Contact page.

Please include your order number. We aim to respond within 24–48 hours.